Terms and Conditions for Patient Portal & Mobile Application

1. Acceptance of Terms

By registering, accessing, or using the Platform, you acknowledge that:

• You are at least 18 years of age or are using the Platform under the supervision of a parent or legal guardian.
• You have read, understood, and agreed to these Terms and Conditions.
• You agree to comply with all applicable laws and regulations.

If you do not agree to these Terms, you should not use the Platform.

2. Services Offered

The Platform may provide one or more of the following services:

• Appointment Booking with Doctors and Healthcare Professionals
• Laboratory Test Booking
• Home Sample Collection Requests
• Medicine Ordering and Prescription Refill Requests
• Online Payments
• Health Packages and Wellness Programs
• Access to Medical Reports and Records
• Electronic Prescriptions
• Chat and Communication with Healthcare Professionals
• Notifications and Health Reminders
• Family Member Management
• Health Tracking and Monitoring
• Teleconsultation Services (where available)

The availability of services may vary by location and healthcare provider.

3. User Registration

To access certain services, you must create an account.

You agree to:

• Provide accurate and complete information.
• Maintain and update your information.
• Keep your login credentials confidential.
• Notify us immediately of any unauthorized account access.

You are solely responsible for all activities conducted through your account.

4. Family Member Addition and Management

The Platform allows users to add family members or dependents.

By adding a member, you confirm that:

• You have legal authority or consent to manage the individual's healthcare information.
• The information provided is accurate.
• You accept responsibility for actions performed on behalf of the added member.

Healthcare providers reserve the right to request verification documents where necessary.

5. Appointment Booking

The Platform enables users to request and manage appointments.

Users acknowledge that:

• Appointment requests are subject to provider availability.
• Confirmation is required before an appointment is considered scheduled.
• Healthcare providers may reschedule or cancel appointments due to emergencies or operational requirements.
• Arrival delays may result in cancellation or rescheduling.

The Platform does not guarantee immediate appointment availability.

6. Laboratory Test Booking

Users may book laboratory tests through the Platform.

Users agree that:

• Test availability may vary by location.
• Certain tests require medical prescriptions.
• Preparation instructions must be followed before testing.
• Home collection requests are subject to service coverage and scheduling availability.

Laboratory results are provided for informational purposes and should be reviewed by a qualified healthcare professional.

7. Medicine Ordering

The Platform may facilitate medicine ordering and prescription fulfillment.

Users acknowledge that:

• Prescription medicines require valid prescriptions.
• Orders are subject to stock availability.
• Delivery timelines are estimates and not guaranteed.
• Certain medicines may be restricted by law.

The Platform reserves the right to refuse any order that does not comply with applicable regulations.

8. Online Consultations and Chat Services

The Platform may provide messaging and consultation features.

• Chat services are not intended for medical emergencies.
• Response times may vary.
• Healthcare professionals may not be available at all times.
• Advice provided through chat is based on the information supplied by the user.

For medical emergencies, users should immediately contact emergency services or visit the nearest healthcare facility.

9. Medical Records and Reports

The Platform may provide access to:

• Laboratory Reports
• Diagnostic Reports
• Prescriptions
• Consultation Notes
• Medical History

Users are responsible for:

• Reviewing records for accuracy.
• Reporting discrepancies promptly.
• Maintaining confidentiality of downloaded records.

The Platform is not responsible for decisions made solely based on electronic records without professional consultation.

10. Payments and Refunds

Users may make payments for:

• Appointments
• Laboratory Tests
• Medicines
• Healthcare Packages
• Teleconsultations

Payment Terms

• All payments are processed through authorized payment gateways.
• Charges may include taxes and applicable fees.
• Payment confirmation is subject to successful transaction processing.

Refund Policy

• Cancelled appointments
• Unavailable services
• Duplicate payments
• Failed service delivery

Processing times depend on payment providers and financial institutions.

11. User Responsibilities

• Provide false or misleading information.
• Impersonate another individual.
• Attempt unauthorized access to the Platform.
• Interfere with system operations.
• Upload malicious software or harmful content.
• Use the Platform for unlawful purposes.

Violation of these Terms may result in account suspension or termination.

12. Privacy and Data Protection

The collection, use, and storage of personal and health information are governed by our Privacy Policy.

By using the Platform, you consent to the processing of your information in accordance with the Privacy Policy.

13. Notifications and Communication

The Platform may send:

• Appointment Reminders
• Lab Test Notifications
• Report Availability Alerts
• Medicine Order Updates
• Health and Wellness Communications
• Security Notifications

Notifications may be delivered through:

• Mobile App
• SMS
• Email
• Push Notifications
• WhatsApp (where applicable)

Users may manage notification preferences where permitted.

14. Intellectual Property

All content on the Platform, including Software, Designs, Logos, Graphics, Databases, and Documentation is the property of the healthcare organization or its licensors and is protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, or distribute content without written authorization.

15. Service Availability

Services may be affected by:

• System Maintenance
• Technical Issues
• Internet Connectivity Problems
• Third-Party Service Failures
• Force Majeure Events

16. Limitation of Liability

The healthcare organization shall not be liable for service interruptions, data transmission delays, user errors, incorrect information provided by users, third-party service failures, indirect, incidental, or consequential damages.

17. Emergency Medical Situations

• Call emergency services immediately.
• Contact your nearest hospital.
• Seek immediate medical attention.

Do not rely on chat, messaging, or appointment systems during emergencies.

18. Account Suspension and Termination

We reserve the right to suspend accounts, restrict access, remove content, or terminate services if users violate these Terms or engage in activities that compromise security, privacy, or legal compliance.

19. Modifications to Terms

We may modify these Terms at any time.

Updated Terms will be posted on the Platform and become effective upon publication. Continued use of the Platform constitutes acceptance of revised Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].

21. Contact Information