Privacy Policy

Effective Date: 01/04/2026

Application Name: NCILCare

Developer: IT Nephrocare

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

1. Information We Collect

Depending on the features you use, we may collect the following information:

• Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Address
• Patient Identification Details
• Appointment Information
• Medical Records and Laboratory Reports
• Prescription Information
• Device Information (Device Model, Operating System, App Version)
• Log Information Necessary for Security and Troubleshooting

We only collect information necessary to provide healthcare-related services and improve the application.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Schedule and manage appointments.
• Display medical records and laboratory reports.
• Facilitate communication with healthcare providers.
• Provide customer support.
• Improve application performance and security.
• Comply with applicable legal and regulatory requirements.

3. Information Sharing

We do not sell your personal information.

Your information may be shared only with:

• Authorized Healthcare Providers
• Hospitals, Clinics, and Laboratories Associated with Your Care
• Service Providers Who Help Operate the Application
• Government Authorities or Regulators When Required by Applicable Law

All third parties are expected to protect your information appropriately.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no electronic storage or transmission method is completely secure.

5. Data Retention

We retain personal information only as long as necessary to provide healthcare services, maintain medical records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on applicable laws and healthcare record requirements.

6. User Data Deletion

At this time, the application does not provide a process for users to request deletion of their personal data or account through the application or by contacting us.

User information is retained according to our operational requirements and applicable legal or regulatory obligations.

If our data deletion policy changes in the future, this Privacy Policy will be updated accordingly.

7. Permissions

The application may request permissions including:

• Internet Access
• Camera (For Uploading Documents or Profile Images)
• Storage / Photos (To Upload Reports or Documents)
• Notifications (Appointment Reminders and Updates)

Permissions are requested only when required for specific features.

8. Children's Privacy

This application is not intended for children under the age required by applicable law without the consent of a parent or legal guardian.

9. Third-Party Services

The application may use trusted third-party services that may collect limited technical information to operate correctly, including:

• Google Play Services
• Firebase (If Applicable)
• Crash Reporting Services (If Applicable)

Each third-party service is governed by its own privacy policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised Effective Date.

Continued use of the application after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy, you may contact us: