Effective Date: 01/04/2026
Platform Name: NCILCare
Developer: IT Nephrocare
We strive to provide high-quality healthcare services and a seamless booking experience. Refunds and cancellations are subject to the terms outlined below and applicable laws.
Refunds, where approved, will be processed through the original payment method used during the transaction.
Patients may cancel appointments through the Platform.
| Cancellation Time | Refund Eligibility |
|---|---|
| More than 24 hours before appointment | 100% Refund |
| 6 to 24 hours before appointment | 75% Refund |
| Less than 6 hours before appointment | No Refund |
| No-show without cancellation | No Refund |
Healthcare organizations may modify these timelines based on operational requirements.
If an appointment is cancelled by the doctor, hospital, clinic, or healthcare provider:
Cancellation before the scheduled consultation time may be eligible for a refund as per the appointment cancellation policy.
Once the healthcare professional has started the consultation, no refund shall be provided.
If consultation cannot be completed due to verified technical issues attributable to the Platform:
| Cancellation Time | Refund Eligibility |
|---|---|
| Before sample collection | 100% Refund |
| Sample collection completed | No Refund |
| Laboratory processing started | No Refund |
If a phlebotomist has already been dispatched, a home collection fee may be deducted from the refund amount.
Full refund may be provided if no service included in the package has been utilized.
If one or more services within the package have been utilized:
No refund will be provided.
Orders may be cancelled before pharmacy processing begins.
Full refund will be issued.
Orders may not be cancelled once:
Due to safety and regulatory requirements:
Returns may be accepted only in the following cases:
Replacement or refund requests must be reported within 48 hours of delivery.
Evidence such as photographs may be required.
Once:
the service shall be deemed delivered and non-refundable.
In cases where:
the transaction will be investigated.
If payment is successfully received without service confirmation:
If duplicate payments are made for the same service:
For bookings made using:
refunds shall be calculated based on the actual amount paid after discounts.
Unused promotional benefits may not be reinstated.
Refunds shall generally not be available in the following situations:
| Payment Method | Processing Time |
|---|---|
| UPI | 3–7 Business Days |
| Credit Card | 5–10 Business Days |
| Debit Card | 5–10 Business Days |
| Net Banking | 5–10 Business Days |
| Wallet Payments | 3–7 Business Days |
Actual credit timelines depend on banks and payment service providers.
Patients may request refunds through:
The following information may be required:
The Healthcare Organization reserves the right to:
We reserve the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on the Platform and become effective immediately upon posting.
Company: Nephro Care India Ltd
Email: ncildevelopment@gmail.com
Website: https://www.nephrocareindia.com/
By booking appointments, laboratory tests, medicine orders, health packages, teleconsultations, or any other services through the Platform, you acknowledge and agree to this Refund & Cancellation Policy.